Refund and Returns Policy
We strive to ensure you are satisfied with your purchase. However, refunds are only accepted under the following conditions:
Eligibility for Refund
- Product Defect: A refund will only be approved if the product received is damaged, defective, or not functioning properly.
- Image Approval Required: Refunds will only be considered if the product matches the one shown and approved on our official website images. Any complaint must be supported by clear images showing the defect and comparison with our website listing.
Non-Refundable Conditions
- Change of mind or dislike after delivery.
- Damage caused by improper handling after delivery.
- Products that differ slightly in color or appearance due to screen/display settings.
Refund Request Process
Submit your refund request within 48 hours of receiving the order.
Email us at info@nievaajewels.com with:
- Order ID
- Clear photos or videos of the defect
- Reason for refund request
Our team will review and respond within 3–5 business days.
Store Credit & Return Policy
- We do not offer direct exchanges.
- If you face any issues with your order, you can apply for a return within 6 days of receiving it.
- Once your return is approved, you will receive a store credit, which can be used toward your next purchase.
Important Notes
- Refunds will be issued only after verification of the defect.
- We reserve the right to reject refund requests that do not meet the above conditions.